Refund & Return Policy – Premium Cue Bat

At Premium Cue Bat, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund & Return Policy outlines how we can help.

1. Eligibility for Returns

We accept returns for most products within 30 days of delivery if:

  • The item is unused and in its original packaging.

  • The item is in the same condition you received it, free from damage, scratches, or signs of wear.

  • You have proof of purchase (order confirmation email or receipt).

Non-returnable items include:

  • Gift cards.

  • Customized or personalized bats or cues.

  • Clearance or final sale items.

  • Used products.

2. Return Process

To start a return:

  1. Contact us at Info@premiumcuebat.com

  2.  with your order number and reason for return.

  3. Wait for our confirmation and return instructions.

  4. Pack the product securely in its original packaging.

  5. Ship it back using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product).

3. Refunds

Once we receive and inspect your returned item, we will:

  • Approve your refund if the item meets our return conditions.

  • Process your refund to your original payment method within 5–10 business days.

  • Notify you via email once the refund is complete.

Important: Shipping charges are non-refundable unless the return is due to our mistake.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at [Your Email Address] with details and photos of the issue.

5. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery.

  • Provide clear photos of the product and packaging.

  • We will arrange a replacement or full refund at no extra cost to you.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your bank or credit card company (processing times may vary).

  3. If the issue persists, email us at Info@premiumcuebat.com

7. Contact Us

For any questions about our Refund & Return Policy, reach out to:

Premium Cue Bat
Email: Info@premiumcuebat.com
Phone: +12818497519
Address: California, USA

Shopping Cart